Position: Director, Program Operations

Reports to: Chief Operating Officer

NON-PROFIT LGBTQ+ CENTER

40 hours per week

Compensation: $65,000 - $70,000

White Plains, NY

Agency Description:

Founded in 1983 and incorporated in 1993, The LOFT LGBTQ+ Community Center provides a safe gathering place for the lesbian, gay, bisexual, transgender, queer, and supportive communities of Westchester County and the Hudson Valley region. The LOFT facilitates various educational, health, social service, and recreational programs and advocates for improved services for the LGBTQ+ community. Our mission is to further the cause of inclusion, diversity, and pride through education, advocacy, and celebration.

Position Overview:

The Director of Program Operations is a critical strategic leader responsible for shaping the vision, development, and expansion of The LOFT's diverse programs and services. Reporting directly to the Chief Operating Officer, this role involves dynamic leadership, strategic planning, and staff supervision, mainly overseeing program managers and other senior program staff. The Director of Program Operations will play a pivotal role in ensuring the delivery of high-quality services to the LGBTQ+ community, with a specific focus on trans support in the Hudson Valley. As a key program team member, this position provides insightful direction and expertise, contributing to the organization's overall success.

Principal responsibilities:

• Formulate and execute comprehensive LGBTQ+ programming and services strategies in alignment with The LOFT's mission and overarching goals.
• Initiate and establish high-level objectives for program development, guided by the organization's strategic vision.
• Oversee the continuous evaluation of existing programs to ensure effectiveness and responsiveness to community needs.
• Strategically plan and implement enhancements to current programs, fostering continuous improvement and sustainable growth.
• Act as the primary liaison for program and services-related networks and coalitions, cultivating meaningful partnerships.
• Develop and nurture strategic relationships with community members, stakeholders, and partner organizations to amplify The LOFT's impact.
• Ensure the timely execution of required reporting and billing, maintaining compliance with contractual obligations.
• Provide direct supervision to the programs department, overseeing program managers, facilitators, and senior program staff.
• Cultivate a robust, motivated team through transparent communication, collaborative decision-making, and mentorship.
• Promote effective organizational communication, leading extensive group discussions to address questions and resolve complaints.
• Regularly communicate with the COO on program status, noteworthy developments, and critical issues impacting The LOFT.
• Develop and approve operations and program budgets that align with organizational goals.
• Monitor and manage program operations budgets, ensuring adherence to financial parameters.
• Guarantee that staff members maintain up-to-date professional credentials, fostering a culture of continuous learning and development.

Qualifications:

• Minimum four years’ experience in health and human program services
• Minimum four years’ experience in managing high-performance teams.
• Preferred experience working Domestic Violence/IPV population.
• Experience in managing grant deliverables and grant contracts.

• Cultural competency in LGBTQ+ communities and intersections of identity.

• Computer and digital communication proficiency.

• Understanding of community-level work and collaboration with other organizations.
• Ability to work independently and collaboratively in a team environment.
• Sound judgment, initiative, discretion, diplomacy, and confidentiality.
• Effective communication, computer, and documentation skills.
• Proficient in Word, Excel, Google Workspace, and electronic record-keeping.
• Willingness to work some evenings and occasional weekends.
• Must have a valid driver’s license and reliable transportation.
• Bilingual skills are a significant advantage (+++).

The LOFT is committed to creating an anti-racist and LGBTQ+ culturally competent environment. We encourage applications from individuals who share our commitment to diversity and inclusion. To be considered, please submit your resume, cover letter, and a portfolio showcasing your relevant work to  [email protected]. Applications will be accepted until the position is filled.

The LOFT is an Equal Opportunity Employer. Visit www.loftgaycenter.org